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Personal Banker

2 months ago

Lake Geneva, Wisconsin, United States PNC Financial Services Group Full time
Job Description

PNC Financial Services Group is seeking a highly skilled and motivated Personal Banker - Relationship Builder to join our team. As a key member of our Retail Branch Banking Network, you will play a critical role in strengthening customer relationships and driving business growth.

Key Responsibilities:
  • Customer Acquisition and Retention: Acquire and deepen the branch customer base through proactive sales and service activities, identifying opportunities to improve the customer's financial well-being.
  • Sales and Service: Drive proactive sales conversations through internal and outbound interactions, leveraging a defined sales process to position PNC solutions and drive new revenue and customer loyalty.
  • Customer Experience: Create a differentiated customer experience by leveraging ecosystem partnerships, community centers of influence, and technology to acquire, expand, and retain relationships.
  • Risk Management: Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and identifying potential loss.
  • Operational Excellence: Participate in branch daily operations, ensuring efficient and accurate completion of tasks.
Requirements:
  • Customer Focus: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
  • Risk Management: Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
Preferred Qualifications:
  • Accountability: Demonstrated ability to take ownership of customer relationships and drive business growth.
  • Banking Knowledge: Strong understanding of banking products and services.
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving: Ability to analyze complex customer needs and develop effective solutions.
What We Offer:

PNC Financial Services Group offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

In addition, PNC generally provides paid time off, including maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year, depending on career level and years of service.