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Patient Access Representative

2 months ago


Greenville, South Carolina, United States Ensemble Health Partners Full time
About the Role

We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Ensemble Health Partners. As a Patient Access Specialist, you will play a critical role in ensuring the smooth and efficient admission process for patients.

Key Responsibilities
  • Assign accurate Medical Record Numbers (MRNs) and complete medical necessity/compliance checks for all patients.
  • Provide excellent customer service to patients and their families, ensuring a positive experience throughout the admission process.
  • Collect and process insurance information, physician orders, and other relevant documentation.
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
  • Adhere to policies and procedures, and provide compassionate and empathetic interactions with patients and their families.
  • Meet point of service goals and objectives, and contribute to the overall success of the Patient Access team.
Requirements
  • High School Diploma or equivalent required.
  • Certified Revenue Cycle Representative (CRCR) certification required within 6 months of hire.
  • 1+ years of customer service experience preferred.
About Ensemble Health Partners

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. We are committed to empowering our associates to thrive in their careers and provide exceptional service to our patients and clients.

Why Join Our Team?
  • We offer a comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
  • We invest in your professional development, providing opportunities for growth and advancement.
  • We recognize and reward outstanding performance, with quarterly and annual incentive programs.
Equal Employment Opportunity

Ensemble Health Partners is an equal employment opportunity employer, committed to diversity and inclusion. We prohibit harassment and discrimination based on protected categories, and provide reasonable accommodations to qualified individuals with disabilities.