Database Support Manager

1 day ago


Oklahoma City, Oklahoma, United States Oracle Full time
Job Description

As a first-level manager in a support environment, you will be responsible for gaining knowledge of policies affecting staff and developing effective management skills. You will interact frequently with customers and other managers, establishing and communicating departmental objectives and implementing plans to assure attainment of goals.

Responsibilities
  • Facilitate expediting resolutions to customer issues and manage escalations by effectively communicating and reporting using internal tools with customers and internal stakeholders.
  • Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
  • Develop and implement effective management skills to lead a team of technical professionals.
  • Establish and communicate departmental objectives and implement plans to assure attainment of goals.
  • Lead a team of technical professionals and provide technical direction to team members to resolve technical issues.
  • Handle customer escalations per the processes and best practices to help drive high Customer Satisfaction.
  • Lead the team to create technical documents relating to issues or information that is either not corrected and a workaround exists or is not officially documented in user's manuals.
  • Continually improve all aspects of the professional development of the team, both from technical and service delivery standpoints.
Qualifications
  • 10+ years of Oracle database experience, including 5+ years of experience in Support Engineer or Management Roles.
  • BSC / B Tech/ M Tech/ MCA/ M Sc (Computers) with strong technical experience as an Oracle DBA on Oracle 8i/9i/10g/11gR2/12c/19c or other database product.
  • Experience in a Real Application Cluster (RAC) Environment a plus.
  • Ability to function under pressure in critical situations.
  • Ability to lead and manage the team of Support Engineers keeping high motivational levels.
  • Must Demonstrate good employee relationship and organization skills.
  • Must Demonstrate Razor Sharp Focus on Service Delivery Quality.
  • Coaching / Mentoring Skills - Able to coach and train engineers on technical and process front.
  • Build Good Rapport building with other LOBs including Local Customer Support in respective countries, SDMs, Base Development, Sales etc.
  • This position will cover shift - US MST/PST working hours.
  • Candidate will need to work from office at least 3 days a week.
  • Preferably located within one of these metropolitan areas - Austin, TX/Lehi, UT/Colorado Springs, CO.


  • Oklahoma City, Oklahoma, United States MidFirst Bank Full time

    Job Title: Sr Database AdminJob Summary:We are seeking a highly skilled Sr Database Admin to join our team at MidFirst Bank. The successful candidate will be responsible for designing, creating, and maintaining the enterprise data model, as well as supporting existing database object development and new database object development.Key...


  • Oklahoma City, Oklahoma, United States MidFirst Bank Full time

    Job Title: Sr Database AdminJob Summary:We are seeking a highly skilled Sr Database Admin to join our team at MidFirst Bank. As a key member of our IT department, you will be responsible for the definition, creation, and maintenance of our enterprise data model, as well as the support of existing database object development and new database object...

  • Database Assistant

    3 weeks ago


    Oklahoma City, Oklahoma, United States Patterned Learning AI Full time

    Job Title: Assistant Database AdministratorPatterned Learning AI is seeking a skilled Assistant Database Administrator to join our team. As a key member of our database operations team, you will play a vital role in maintaining and supporting our SQL Server-based applications, ensuring smooth operations and efficient data management.Key...


  • Oklahoma City, Oklahoma, United States Hartwig Staffing Full time

    Sr. Database Administrator Job OpportunityHartwig Staffing is partnering with a well-established company to find a skilled Sr. Database Administrator to join their team. This role offers a competitive salary of up to $100k.Key Responsibilities:7+ years of experience as a SQL Server DBA5+ years of in-depth experience in Microsoft SQL Server Enterprise...

  • Database Developer

    4 weeks ago


    Oklahoma City, Oklahoma, United States Hobby Lobby Stores Full time

    {"title": "Database Developer Position", "description": "Job SummaryHobby Lobby Stores, Inc. is seeking a skilled Database Developer to join our Information Systems team. As a key member of our development team, you will be responsible for designing and developing databases using Microsoft SQL Server.Key ResponsibilitiesCollaborate with development team,...

  • Database Architect

    3 weeks ago


    Oklahoma City, Oklahoma, United States University of Oklahoma Full time

    Job Title: Database Developer Job Summary: We are seeking a skilled Database Developer to join our team at the University of Oklahoma. As a Database Developer, you will be responsible for designing, developing, testing, implementing, and maintaining new and existing databases. You will create management methods and systems to access information stored in...

  • Database Architect

    16 hours ago


    Oklahoma City, Oklahoma, United States Hobby Lobby Stores Full time

    Job Title: Database DeveloperHobby Lobby Stores, Inc. is seeking a skilled Database Developer to join our Information Systems team.Job SummaryWe are looking for a self-motivated analyst/developer with solid experience in database design and development using Microsoft SQL Server. The ideal candidate will have 3-5 years of experience and be proficient in all...


  • Oklahoma City, Oklahoma, United States ISN Full time

    ISN Corporation is a leading provider of specialized professional services to Federal government agencies. We are seeking a highly skilled Database Administrator to support our team in the development, installation, configuration, upgrading, administration, monitoring, maintenance, and security of databases and performance. The ideal candidate will have a...


  • Oklahoma City, Oklahoma, United States ISN Full time

    Job Title: Database Administrator for Government ContractISN Corporation is seeking a highly skilled Database Administrator to support the Department of Housing and Urban Development (HUD) with its Single Family - Data Analysis and Reporting Tool (SF-DART).Key Responsibilities:Install and maintain the performance of database servers.Develop processes for...


  • Oklahoma City, Oklahoma, United States Oracle Full time

    About the RoleWe are seeking a highly skilled Principal Product Manager to join our Database Development team at Oracle. As a key member of our team, you will be responsible for driving the development and deployment of our database products and services.Key ResponsibilitiesWork with internal and external customers to identify challenges and opportunities...


  • Oklahoma City, Oklahoma, United States Mosaic Personnel Full time

    Job OverviewMosaic Personnel is seeking a skilled Database Administrator to join our team. As a key member of our technology team, you will be responsible for managing and maintaining our PostgreSQL databases to ensure high performance, availability, and security.Key ResponsibilitiesDesign and implement database solutions to meet business needsPerform...


  • Oklahoma City, Oklahoma, United States ISN Full time

    Job Title: Database Administrator for Government ContractISN Corporation is seeking a highly skilled Database Administrator to support the Department of Housing and Urban Development (HUD) with its Single Family - Data Analysis and Reporting Tool (SF-DART). The successful candidate will be responsible for the development, installation, configuration,...

  • Database Architect

    4 weeks ago


    Oklahoma City, Oklahoma, United States MidFirst Bank Full time

    Job Title: Senior Database AdministratorMidFirst Bank is seeking a highly skilled Senior Database Administrator to join our team. As a key member of our IT department, you will be responsible for the design, creation, and maintenance of our enterprise data model.Key Responsibilities:Design and implement physical database designs to support various business...

  • Database Architect

    4 weeks ago


    Oklahoma City, Oklahoma, United States MidFirst Bank Full time

    Job Title: Senior Database AdministratorMidFirst Bank is seeking a highly skilled Senior Database Administrator to join our team. As a key member of our IT department, you will be responsible for the design, creation, and maintenance of our enterprise data model.Key Responsibilities:Design and implement physical database designs to support various business...

  • Database Specialist

    2 hours ago


    Oklahoma City, Oklahoma, United States Oklahoma Medical Research Foundation Full time

    OverviewThe Oklahoma Medical Research Foundation (OMRF) is a leading biomedical research institute dedicated to understanding and developing more effective treatments for human diseases.Our innovative cross-disciplinary approach to medical research has earned us a reputation as one of the nation's leaders in patents per scientist.ResponsibilitiesThe Gift...


  • Oklahoma City, Oklahoma, United States Hobby Lobby Full time

    Job Title: SQL Server Database Administrator **Job Summary:** We are seeking a highly skilled SQL Server Database Administrator to join our team at Hobby Lobby Stores, Inc. As a key member of our IT department, you will be responsible for providing operational database services to our organization. This role will involve owning, tracking, and resolving...


  • Oklahoma City, Oklahoma, United States Oklahoma Medical Research Foundation Full time

    Job Title: Database Records SpecialistAt the Oklahoma Medical Research Foundation, we are seeking a highly skilled Database Records Specialist to join our Gift Management team.The successful candidate will be responsible for performing data entry and maintaining the integrity of our donor database. This includes entering data related to donations, gifts, and...


  • Oklahoma City, Oklahoma, United States Oklahoma Medical Research Foundation Full time

    Overview:At the Oklahoma Medical Research Foundation, we are dedicated to advancing medical research and improving human health. As a Database Records Specialist, you will play a critical role in supporting our mission by maintaining the integrity of our donor database.We are seeking a highly organized and detail-oriented individual to join our Gift...


  • Oklahoma City, Oklahoma, United States Oracle Full time

    Job DescriptionOracle is seeking a highly skilled Database Technical Specialist to join our Support organization. As a member of our team, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.Key Responsibilities:Resolve post-sales non-technical customer inquiries via phone and...


  • Oklahoma City, Oklahoma, United States Hobby Lobby Full time

    Job Title: SQL Server Database AdministratorWe are seeking a highly skilled and experienced SQL Server Database Administrator to join our team at Hobby Lobby Stores, Inc.Job Summary:The successful candidate will be responsible for providing operational database services to our organization, including owning, tracking, and resolving database-related incidents...