Customer Success Lead

4 weeks ago

Latham, New York, United States Latham Pool Products Full time
Customer Success Lead

At Latham Pool Products, Inc, we are seeking a highly skilled Customer Success Lead to join our team. As a key member of our organization, you will be responsible for ensuring our customers achieve the highest value possible in their relationship with us. Your primary role will be to build awareness for all things Latham, develop relationships with our builders and homeowners, and identify opportunities to increase success and sales to promote growth for both the builder and Latham.

Key Responsibilities:
  • Focus on four key areas: Customer onboarding, Customer Success and Retention, Improving Customer Experience, and Inside sales activities.
  • Collaborate with the sales team and marketing to successfully onboard and nurture new and existing customer relationships.
  • Be the subject matter expert and work with Latham builders to nurture and build relationships with consumers to convert leads.
  • Actively work with customers to monitor, report, and close leads.
  • Collaborate with marketing to drive customer participation in various Latham programs.
  • Support the new Builder onboarding process and beyond.
  • Upsell and identify new opportunities for Latham products within the customer's market.
  • Resolve, escalate, and manage the resolution of customer requests.
  • Work closely with customer support to provide recommendations to enhance the customer experience.
  • Assess customer needs and regularly prepare customer reviews to set objectives and identify shortfalls in the customer experience, seeking opportunities to continually improve.
  • Stay current on all aspects of Latham products and brands.
  • Work with the Community manager and builders to support improvement in NPS reviews.
  • Proactively contact customers via phone, email, or live chat to solicit feedback and provide information on upcoming Latham promotions or new product lines.
  • Manage and provide timely responses to the Latham website customer experience contact communications and inquiries.
  • Collaborate with the Community manager on questions from builders in Latham Pool Pro.
  • General customer account maintenance and updating of Latham documents and FAQs.
  • Other duties as assigned by management.
Requirements:
  • Bachelor's degree in marketing, communications, or equivalent Latham brand experience.
  • Extensive knowledge of Latham products.
  • Willingness to learn and stay up-to-date on all product offerings and campaigns across all brands.
  • Minimum five years of experience in support, sales, and business development.
  • Five years of Pool Industry experience and knowledge of the competitive environment within the industry.
  • Analytical skills desirable, with appropriate metrics and KPIs for communications associated with lead closure and customer success.
  • Strong math skills.
  • Computer skills: Microsoft Office, HubSpot, Oracle Service cloud, Mitel & Zoom.
  • Exceptional interpersonal, written, and verbal communication skills.
  • Experience and ability to pivot between both B2C and B2B is required.
  • The position is based in the Latham corporate office with opportunity for a Hybrid role.
  • Physical abilities: lifting, standing, and bending for four hours at a time.
  • Travel occasionally to key events such as trade shows, approximately ten percent of the time, local and multi-state, some overnights may be required.
  • Availability may include overtime and some weekend requirements.
Salary Range: $60,500-$65,000

  • Customer Service Lead

    4 weeks ago

    Latham, New York, United States Burlington Full time

    Are you a natural leader with a passion for delivering exceptional customer service? We're seeking a Customer Service Lead to join our team at Burlington, a rapidly growing retail brand. As a key member of our front-end team, you'll be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide friendly and...

  • Crumbl Customer Service Representative

    4 weeks ago

    Latham, New York, United States Crumbl - Albany Full time

    Job Title: Crumbl Customer Service MemberWe are seeking a skilled and enthusiastic individual to join our Crumbl Albany team as a customer service representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our store.Key...

  • Customer Service Representative

    4 weeks ago

    Latham, New York, United States Maryann Fazzone - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative with Maryann Fazzone - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while...

  • Sales Associate

    4 weeks ago

    Latham, New York, United States Boot Barn Full time

    Key Responsibilities:As a Sales Associate at Boot Barn, you will provide exceptional customer service, embody the company mission and values, and develop skills in selling, product knowledge, merchandising, and point-of-sale proficiency. You will delight customers daily and achieve personal sales goals, contributing to the success of the team.What We...

  • Merchandising Lead

    1 month ago

    Latham, New York, United States Sam's Club Full time

    Job SummaryAs a Merchandising Lead at Sam's Club, you will be responsible for providing exceptional member service by acknowledging and identifying member needs, providing guidance and support, and promoting the company's products and services. You will also assist management with supervising associates, training, and developing their skills to ensure member...

  • Customer Service Representative

    1 month ago

    Latham, New York, United States Staff My Agency Full time

    Position OverviewWe are seeking a qualified professional to join our team as a Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required, as we will train the right person with the right skill set.We are looking for an energetic professional interested in helping our business grow through value-based conversations...

  • Customer Service Representative

    4 weeks ago

    Latham, New York, United States Staff My Agency Full time

    Position OverviewStaff My Agency is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required, as we will train the right person with the right skill set.We seek an energetic professional interested in helping our business grow through...

  • Delivery Driver

    1 month ago

    Latham, New York, United States Sherwin-Williams Full time

    Job SummaryThis role is responsible for delivering products to customers from Sherwin-Williams stores using box and flat-bed trucks. The successful candidate will ensure deliveries are complete, packed correctly, and safely delivered to the correct customer.Key Responsibilities:Deliver products to customers in a timely and efficient mannerEnsure accurate and...

  • Field Operations Supervisor

    1 month ago

    Latham, New York, United States Veolia Full time

    Job Title: Field Operations SupervisorVeolia North America is seeking a highly skilled and experienced Field Operations Supervisor to oversee the day-to-day activities of our field operations team. As a key member of our team, you will be responsible for ensuring the safe and efficient transportation and disposal of hazardous waste materials.Key...

  • Sustainability Training Programme Manager

    4 weeks ago

    Latham, New York, United States UL Solutions Full time

    Job SummaryUL Solutions is seeking a highly experienced Program Manager to lead our Solar Energy Due Diligence team. The successful candidate will be responsible for managing and executing independent engineering and technical advisory services to support the financing, sale, or acquisition of solar, energy storage, and hybrid plants and portfolios.Key...

  • Account Manager

    1 month ago

    Latham, New York, United States MARYANN FAZZONE Full time

    Account Manager Role Description:As an Account Manager at Maryann Fazzone, you will play a vital role in our daily business operations and customers' success. Your primary responsibility will be to grow our agency through meaningful client relationships and acting as a liaison between customer needs and agency departments. You will improve the lives of our...

  • Production Technician I

    1 month ago

    Latham, New York, United States PCB Piezotronics, Inc. Full time

    About UsAccumetrics is a global leader in rotor telemetry technology, designing, assembling, and supporting digital telemetry systems that utilize wireless techniques.Job SummaryWe are seeking a highly skilled Production Technician I to join our team. The successful candidate will be responsible for performing all necessary tasks efficiently and accurately...

  • Utility Operations Specialist

    4 weeks ago

    Latham, New York, United States LADGOV CORPORATION Full time

    Job SummaryAs a Utility Operations Specialist with LADGOV CORPORATION, you will play a vital role in ensuring the efficient and cost-effective management of utility services for our facilities in Latham, NY 12110.Key ResponsibilitiesPull utility bills from the FileNet program and verify accuracy of data entered into the Utility Manager Database.Identify...

  • Retail Sales Associate

    1 month ago

    Latham, New York, United States Bridgestone Americas Full time

    {"Job Title": "Retail Salesperson", "Job Category": "Retail", "Position Summary": "As a dynamic and sales-focused Retail Salesperson, you will provide exceptional customer service, promote our products and services, and establish clear time commitments between technicians and customers for service appointments. You will also conduct transaction procedures...

  • Pharmacy Technician Assistant

    4 weeks ago

    Latham, New York, United States Hannaford Supermarkets Full time

    Job SummaryAs a Pharmacy Technician at Hannaford Supermarkets, you will play a vital role in delivering exceptional customer service and supporting the pharmacy team. Your primary responsibilities will include assisting pharmacists with filling and processing prescriptions, providing excellent customer service, and performing various clerical functions to...

  • Electrical Design Engineer

    4 weeks ago

    Latham, New York, United States C.T. Male Associates Full time

    Job Title: Electrical Design EngineerJob Summary: We are seeking a highly skilled Electrical Design Engineer to lead our engineering design services on various projects. The successful candidate will have a strong background in electrical engineering and design, with experience in leading teams and collaborating with multiple disciplines.Key...

  • Medical Equipment Specialist

    4 weeks ago

    Latham, New York, United States Lincare Holdings Full time

    Job SummaryAs a Medical Equipment Specialist at Lincare Holdings, you will play a vital role in delivering medical equipment and supplies to customers in a safe, courteous, and timely manner. Your expertise will be essential in instructing patients on the safe and appropriate use of medical equipment, ensuring they receive the best possible care. Key...

  • Healthcare Navigator and Enrollment Specialist

    4 weeks ago

    Latham, New York, United States Centene Corporation Full time

    Welcome to Centene Corporation, a leading healthcare company transforming the lives of millions through innovative solutions. We're seeking a skilled Healthcare Navigator and Enrollment Specialist to join our team in a field-based position, covering Albany, Rensselaer, Schenectady, Fulton, and Montgomery counties. As a Healthcare Navigator, you will be the...

  • Fitness Enthusiast

    4 weeks ago

    Latham, New York, United States Orange theory Full time

    Join Our Team as a Fitness EnthusiastWe're seeking a passionate and energetic individual to join our team as a Fitness Enthusiast. As a key member of our studio team, you will be responsible for delivering exceptional customer experiences, promoting our fitness programs, and contributing to the growth and success of our studio.Key Responsibilities:Provide...

  • Retail Sales Specialist

    4 weeks ago

    Latham, New York, United States Spectrum Full time

    Job Summary:As a Retail Sales Specialist at Spectrum, you will be responsible for meeting or exceeding monthly sales goals, including wireless sales. You will ensure a great customer experience by educating and engaging customers through product demonstrations. Additionally, you will maintain strong knowledge of all TV, internet, and wireless products,...