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Retail Operations Leader

2 months ago

Washington, United States Munro Footwear Group Full time

Overview

As the Retail Operations Leader, you will oversee the daily functions of our store, ensuring exceptional customer service and driving sales performance while fostering a high-achieving team environment.

About Munro Footwear Group

Established in 1962, Munro Footwear Group has evolved from a family-owned business into a prominent player in the Australian footwear market. With a commitment to quality and style, we offer a diverse range of footwear brands, including Midas, Django and Juliette, Mathers, and Williams.

Your Responsibilities

In this pivotal role, you will elevate the customer shopping experience and lead your team to meet and exceed sales targets. Utilizing advanced Point of Sale technology, you will ensure operational excellence within the store.

Key Duties

  • Deliver and uphold a superior level of customer service
  • Ensure visual merchandising standards and effective stock management
  • Manage staff scheduling and control labor costs
  • Inspire and motivate your team to achieve store objectives
  • Provide coaching and development opportunities for team members

Qualifications

  • A genuine passion for team development and coaching
  • Exceptional organizational abilities with multitasking skills
  • Ability to cultivate a customer-centric culture
  • Proven track record of driving team performance
  • Enjoy a balanced work-life schedule with no late-night shifts
  • Receive a generous employee discount across all brands
  • After one year, enjoy additional paid leave for personal well-being
  • Participate in our referral program to help grow our team

We value diversity and welcome candidates from various backgrounds and experiences. Join us in our mission to provide quality footwear and exceptional service.