Chargeback Resolution Specialist

4 weeks ago


Cleveland, Ohio, United States Electronic Merchant Systems Full time
Job Title: Chargeback Representative

Electronic Merchant Systems is seeking a highly skilled Chargeback Representative to join our team. As a Chargeback Representative, you will be responsible for monitoring held accounts, notifying merchants of exceeding chargeback thresholds, and reviewing and analyzing cardholder dispute documentation.

Key Responsibilities:
  • Monitor held accounts and notify merchants of exceeding chargeback thresholds
  • Review and analyze cardholder dispute documentation on card brand sites and download electronic files for record keeping purposes
  • Represent merchant rebuttal documentation to issuer/card brand
  • Exercise good judgment and assume responsibility for decisions
Requirements:
  • Clean background and credit history required
  • Handle confidential information with proper security measures
  • Strong organizational skills, ability to multitask, attention to detail, and problem-solving
  • Excellent communication skills, both verbal and written
  • Ability to work independently, meet deadlines, and ensure accuracy
  • Computer literate with excellent skills in MS Windows and Office
What We Offer:
  • Competitive salary
  • PTO
  • 401(k) plan with company match
  • Paid holidays
  • Company contribution toward health/dental insurance
  • Employee discounts
  • Career growth opportunities
  • Recognition and rewards for excellence


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