Lounge Experience Supervisor

3 days ago


Dublin, Pennsylvania, United States Private Company Full time

We are a leading global operator in the non-aeronautical airport services sector, providing exceptional premium services for discerning travelers through our network of 41 airports across 19 countries and 88 luxurious lounges worldwide.

About the Role

We are seeking an experienced Operation Supervisor to join our team, responsible for overseeing the provision of various services to passengers, including welcome, farewell, accompaniment, lounge, fast track, and loyalty program operation services.

Responsibilities
  • To control the provision of services to passengers in accordance with established rules and procedures.
  • To prepare and follow daily work plans of employees to ensure seamless service delivery.
  • To report passenger feedback and demands to the Operations Manager for necessary action.
  • To supervise service points, troubleshoot malfunctions, maintain order and cleanliness, and report disruptions.
  • To monitor catering, cleaning, and other lounge services to ensure continuity and passenger satisfaction.

The successful candidate will have at least 3 years of work experience, a degree in Business, Economics, or Administrative Sciences, and excellent time and management skills.

The estimated annual salary for this position is $65,000-$85,000, depending on experience and qualifications.

Skills and Qualifications
  • Upper Secondary Education Graduate with a degree in Business, Economics, or Administrative Sciences.
  • Minimum 3 years of total work experience.
  • Good level of English proficiency.
  • MS Office Program skills.
  • Excellent time and management skills.


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