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Field Service Technician

2 months ago

Modesto, California, United States Vivint Full time
Job Overview

About Vivint

Vivint is a leading provider of smart home solutions, dedicated to enhancing the home experience with innovative products and services. As a Field Service Technician, you will play a critical role in delivering exceptional customer experiences and ensuring the seamless installation and maintenance of our cutting-edge technology.

Key Responsibilities

  • Install and service smart home systems, including security, energy management, and automation solutions
  • Provide expert-level technical support to customers, addressing their needs and concerns
  • Maximize sales opportunities through effective upselling and cross-selling of Vivint products and services
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
  • Stay up-to-date with industry developments and product knowledge to provide exceptional customer experiences

Requirements

  • Exceptional customer service skills, with a focus on building strong relationships and resolving customer concerns
  • Proven sales experience, with a track record of meeting or exceeding sales targets
  • Field technician experience, preferably in a related industry such as cable installation, internet installation, or pest control
  • Clean driving record and valid driver's license
  • Ability to work independently and as part of a team, with a strong focus on safety and quality

Benefits

  • Competitive hourly base pay, with uncapped commission opportunities
  • Comprehensive paid training and ongoing coaching and support
  • Opportunity for overtime to earn time and a half
  • 4/10 work schedule with home dispatch, including paid drive time
  • Company-provided vehicle and gas card
  • Cell phone and work tablet
  • Access to a range of benefits, including medical, dental, vision, life, and 401(k) plans

What We Offer

  • A dynamic and supportive work environment, with opportunities for career growth and development
  • A comprehensive benefits package, including medical, dental, vision, life, and 401(k) plans
  • A range of employee perks, including discounts on Vivint products and services
  • A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all employees