Field Service Technician
2 weeks ago
The Mettler-Toledo Product Inspection Group is seeking a highly skilled Field Service Technician to provide world-class support to our customers through start-ups, audits, maintenance, repair, and training of Safeline X-Ray, Safeline Metal Detectors, Hi-Speed Checkweighers, or CI Vision machines. As a Field Service Technician, you will be responsible for managing all aspects of field service support, including communications between customers and the service department, effective scheduling, detailed preparation of written reports and documentation, and maintenance of job assignments.
Key Responsibilities
- Satisfy all safety requirements for both MT-PI and customer sites
- Attend tier calls led by a Regional Service Manager
- Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations
- Develop and maintain good customer relationships; become the customer's trusted advisor
- Identify root cause of service issues (first time fix)
- Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner
- Keep up with ongoing technical training
- Weekend/afterhours work as required based on workload and rotation
- Maintain company-supplied equipment, tools, and inventory
- In addition to our core values, all employees must follow the Code of Conduct
- Other duties and tasks as assigned
Requirements
- High School Diploma or GED required
- Associate's degree in Electronics or Engineering Technology, or equivalent work experience preferred
What We Offer
- Medical, dental, and vision care coverage and a 401(k) savings plan with company matching
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design, and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler-Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit
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