Member Team Lead Specialist

3 days ago


Concord, New Hampshire, United States Sam's Club Full time
Job Overview

We are seeking a highly skilled Member Team Lead to join our team at Sam's Club. This role involves assisting management in supervising associates, communicating goals and feedback, training on processes and procedures, and providing guidance on member service approaches.

As a Member Team Lead, you will be responsible for ensuring that member complaints and issues are resolved according to company guidelines. You will also communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.

The hourly wage range for this position is $20.00 to $28.00, with additional compensation in the form of premiums ranging from $0.35 per hour to $3.00 per hour. Premiums may be based on schedule, facility, season, or specific work performed.

To succeed in this role, you must have 6 months retail experience, including operating front-end equipment, and 6 months customer service experience. Leading a front-end team and supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others, are preferred qualifications.

Key Responsibilities:
  • Assist management in supervising associates
  • Communicate goals and feedback
  • Train associates on processes and procedures
  • Provide guidance on member service approaches


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