Customer Service Liaison

3 weeks ago


Arlington, Virginia, United States Cherry Blossom Plumbing Full time
Job Title: Customer Service Liaison

The ideal candidate will provide exceptional service to customers by answering inquiries and scheduling plumbing services over the phone. The successful candidate will have a professional demeanor, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:
* Answer customer inquiries and schedule plumbing services over the phone
* Maintain the client database using customer relationship software such as ServiceTitan
* Schedule technician appointments and order ancillary products
* Communicate the value of our services and convert inquiries into sales
* Assist with social media content creation and posting

Requirements:
* 2+ years of customer service experience
* High school diploma OR equivalent
* Good computer skills, with proficiency in Microsoft Word and Excel
* Geographical knowledge and map reading skills
* Must have ServiceTitan experience

Salary: $17-$27 per hour plus bonuses

About Us:
Cherry Blossom Plumbing is a locally owned, family-operated business that provides top-of-the-line plumbing work in Northern Virginia. We strive to exceed expectations by ensuring that each client receives the very best, which is why our employees are experts in their field and why we use the highest quality parts and equipment.

Benefits:
* Competitive salary and bonuses
* Great benefits package, including health insurance and paid time off (PTO)
* Opportunities for growth and advancement within the company

Work Schedule:
This call center position has a Monday-Friday schedule from 8 am-5 pm.

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