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Front Desk Manager

2 months ago

Denton, Texas, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott International Inc. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and maximizing revenue through effective management of front desk operations.

Key Responsibilities
  • Manage day-to-day front desk operations, ensuring exceptional guest service and adherence to company standards.
  • Supervise and train front desk staff to ensure they are equipped to handle guest inquiries and resolve issues efficiently.
  • Develop and implement strategies to increase revenue and improve guest satisfaction.
  • Collaborate with other departments to ensure seamless communication and effective problem-solving.
  • Monitor and analyze front desk performance metrics to identify areas for improvement.
Requirements
  • High school diploma or equivalent required; 2 years of experience in guest services, front desk, or related field preferred.
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse teams.
  • Strong problem-solving and analytical skills, with ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in Microsoft Office and other relevant software applications.
What We Offer

Marriott International Inc. offers a competitive salary range of $49,000 to $62,000 annually, as well as a comprehensive benefits package, including health insurance, 401(k) plan, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.