Technical Service Representative

3 weeks ago


Central, United States A2I Enterprise, inc Full time
About Us

A2I Enterprise, Inc. is a rapidly growing marketing and sales firm that specializes in expanding our clients' business growth through direct-to-consumer interaction. Our unique approach has led to significant growth achievements and an increasing need for additional support.

Job Summary

We are seeking a skilled Customer Support Associate to join our team. This role will involve delivering exceptional customer service, providing product and service information, troubleshooting objections and questions, and maintaining accurate records of customer interactions.

Key Responsibilities
  1. Deliver friendly and efficient customer service while providing product and service information to existing and potential customers
  2. Troubleshoot customer objections and questions while maintaining a positive and professional attitude
  3. Maintain accurate and up-to-date records of customer interactions and personal information
  4. Cultivate knowledge on products and services to provide informed customer interactions
  5. Attend team-based meetings for training, skill development, and networking with top executives
Requirements and Qualifications
  • 1-3 years of experience in customer service, sales, or retail/hospitality environments (a bonus)
  • Excellent communication and interpersonal skills
  • Ability to work independently or in a team setting
  • Strong problem-solving and analytical skills
  • Desire to work in a fast-paced customer service environment and ability to multitask
  • Exceptional work ethic
  • Self-starter with a desire for professional growth and development
Salary and Benefits

The estimated salary for this position is $45,000 - $60,000 per year. Additional benefits may be provided based on company policies and collective bargaining agreements.



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