Reservations and Guest Services Lead
4 days ago
Sonesta International Hotels values diversity, equity, and inclusion in the workplace. We strive to create a welcoming and inclusive environment for all employees, regardless of their background, culture, or personal characteristics. As a member of our team, you will have the opportunity to work with colleagues from diverse backgrounds and industries, share your perspectives and ideas, and learn from others.
Job Expectations
The Front Desk Supervisor will be expected to:
- Provide exceptional guest service, responding to guest inquiries and resolving any issues promptly.
- Manage the front desk operations, including check-in/check-out, room assignments, and guest requests.
- Supervise a team of front desk agents, providing guidance, training, and coaching to ensure they meet high standards of service quality.
- Coordinate with other departments, such as housekeeping, food and beverage, and maintenance, to ensure seamless operations.
- Ensure compliance with hotel policies, procedures, and regulations.
Benefits Package
We offer a comprehensive benefits package, including medical, dental, and vision insurance, health savings account, 401(k) retirement plan, paid vacation and sick days, hotel discounts, educational assistance, paid parental leave, company-paid life insurance, short-term and long-term disability insurance, employee perks and discounts, hospital indemnity, critical illness insurance, and accident insurance.
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