Customer Service Specialist

4 days ago


Garden Grove, California, United States Sonesta International Hotels Full time
Duties and Responsibilities

The Guest Service Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel. Key duties include:

  • Deliver Exceptional Guest Experiences: Ensure every guest interaction is positive and memorable.
  • Manage Front Desk Operations: Handle guest arrivals, departures, and requests efficiently and effectively.
  • Maintain Hotel Security: Safeguard cash, credit card transactions, and guest information at all times.


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