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Team Manager Home Care Professional
2 months ago
The Team Manager is a key leader in the Patient Care Team, responsible for overseeing the delivery of high-quality patient care services. This role requires strong leadership and management skills, as well as a deep understanding of the principles and practices of primary medical and nursing care.
Patient Care Services
- Directs all patient care services, ensuring that services are rendered as integrated components of the interdisciplinary plan of care.
- Reviews information on all pending patient admissions, new admissions, and discharges to ensure eligibility and appropriateness criteria are met.
- Collaborates with the team physician and attending physician regarding palliative care measures for pain and symptom management.
- Ensures complete and accurate data and documentation are available to make recertification decisions.
- Reviews imminent discharges to ensure effective discharge planning.
- Monitors the type and level of team services provided to ensure they are appropriate and responsive to patient/family needs.
- Manages the team schedule and coordinates services 24/7 to all patients on the team.
- Facilitates team meetings, ensuring interdisciplinary input into the update and revision of the plan of care.
- Participates in on-call rotation.
Staff Supervision and Management
- Interviews, selects, trains, supervises, evaluates, and dismisses team staff in conjunction with the Patient Care Administrator.
- Ensures staff competence and performance levels through field visits, documentation evaluation, and team-based services.
- Acts as a resource and mentor for staff on clinical issues, documentation, and customer service behavior.
- Oversees staff and volunteer schedules, ensuring workload is distributed equitably.
- Reviews and approves payroll, ensuring accurate time, mileage, and expenses.
Quality Improvement/Regulatory Compliance
- Monitors clinical records and team activities to ensure accuracy, completeness, and compliance with VITAS policy and regulatory bodies.
- Develops and implements performance improvement activities to respond to service issues and challenges.
- Ensures team completes patient/family satisfaction surveys and implements Quality Improvement measures.
- Assists with surveys and requests from regulatory bodies and intermediaries.
- Performs substantive chart reviews to ensure quality care is being delivered.
- Participates in Outcomes Management and annual program review.
- Performs utilization review of continuous care and inpatient levels of care for all patients on the team.
Customer Service/Sales/Marketing
- Ensures problems/grievances/service failures are addressed with team members, vendors, and other VITAS departments.
- Analyzes customer service issues to identify causes and works with team members to improve performance.
- Speaks with patients/families and attending physicians to resolve issues and prevent revocation.
- Visits LTC and Contract Bed facilities to ensure care plan integration and customer satisfaction.
- Participates in providing inservices to customers and other team members.
- Participates in professional, voluntary, or community service organizations.
Cost Containment
- Verifies/approves admitting IPOC diagnosis, treatments, staffing, and supplies.
- Monitors utilization of resources to ensure cost-effective delivery of services.
- Controls and is accountable for productivity, labor, and patient care costs.
- Approves all bills/invoices related to patient care services.
Professional Development
- Attends inservices, educational seminars, and workshops.
- Develops and achieves professional growth goals and objectives.
- Participates as a mentor of newly hired Team Managers.
QUALIFICATIONS
- Reliable transportation with appropriate license and insurance coverage.
- Private telephone in home.
- Knowledge of primary medical and nursing care, with a working knowledge of oncologic nursing and palliative care.
- Basic understanding of interpersonal dynamics within an interdisciplinary health care team.
- Working knowledge of VITAS information system (Vx) and management reports.
- Two years successful supervisory experience or equivalent in a health care organization.
EDUCATION
- Bachelor's degree preferred.
- Current and valid R.N. License to practice in the state where the VITAS program is located.
