Client Service Ambassador

6 days ago


Reno, Nevada, United States VCA Animal Hospitals Full time

Job Summary:

VCA Animal Hospitals is seeking a highly skilled and enthusiastic Client Service Representative to join our team. As a Client Service Representative, you will be the primary point of contact for clients, providing exceptional customer service and ensuring a positive experience for all visitors to our hospital.

Key Responsibilities:

  • Provide exceptional customer service to clients, responding to their inquiries and concerns in a timely and professional manner.
  • Assist clients with scheduling appointments, answering questions, and resolving issues in a courteous and efficient manner.
  • Collaborate with veterinarians, veterinary technicians, and other hospital staff to ensure seamless communication and a high level of customer satisfaction.
  • Maintain accurate records of client interactions, including phone calls, emails, and in-person conversations.
  • Participate in ongoing training and education to stay up-to-date on hospital policies, procedures, and best practices.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1-2 years of customer service experience in a healthcare or retail environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and veterinarians.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
  • Basic computer skills and proficiency in software applications, including Microsoft Office and hospital management systems.

What We Offer:

  • A competitive hourly rate of $18-$21 per hour.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a team of dedicated professionals who are passionate about animal care and customer service.


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