Client Service Ambassador
6 days ago
Job Summary:
VCA Animal Hospitals is seeking a highly skilled and enthusiastic Client Service Representative to join our team. As a Client Service Representative, you will be the primary point of contact for clients, providing exceptional customer service and ensuring a positive experience for all visitors to our hospital.
Key Responsibilities:
- Provide exceptional customer service to clients, responding to their inquiries and concerns in a timely and professional manner.
- Assist clients with scheduling appointments, answering questions, and resolving issues in a courteous and efficient manner.
- Collaborate with veterinarians, veterinary technicians, and other hospital staff to ensure seamless communication and a high level of customer satisfaction.
- Maintain accurate records of client interactions, including phone calls, emails, and in-person conversations.
- Participate in ongoing training and education to stay up-to-date on hospital policies, procedures, and best practices.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum 1-2 years of customer service experience in a healthcare or retail environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and veterinarians.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
- Basic computer skills and proficiency in software applications, including Microsoft Office and hospital management systems.
What We Offer:
- A competitive hourly rate of $18-$21 per hour.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- Opportunities for professional growth and development, including training and education programs.
- A dynamic and supportive work environment, with a team of dedicated professionals who are passionate about animal care and customer service.
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