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Patient Representative
2 months ago
At Excelsia Injury Care, we provide management services to a diverse range of healthcare companies across the United States. Our healthcare companies offer a comprehensive suite of office-based rehabilitation and diagnostic services, surgical and pain management services provided by compassionate and skilled professionals who medically manage each patient from evaluation through treatment to ensure patients have the best achievable outcomes.
What You'll Do- Provide administrative support to departmental physicians, supervisors, and managers to include receiving and disseminating of messages in a timely and appropriate manner.
- Provide consistent support and coverage as needed per departmental policy.
- Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner.
- Assist with the distribution of reports, records, and messages while maintaining patient and clinic confidentiality.
- Assist with maintaining internal and external supply inventory.
- Maintain on-site presence during business hours.
- Comply with departmental billing functions, post patient charges and payments.
- Assist the Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy.
- Maintain the office in a neat and orderly fashion, assist in maintaining a safe environment.
- Assist the Manager and District Manager in completing requests for medical records and any other requests.
- Maintain charts in proper order, inserting forms and reports in the appropriate location, making certain all forms and dictations are completed.
- Copy materials, obtain mail when requested, initiate, prepare, update forms, reports, and records on a routine basis.
- Respond to corporate, physician, patient, family, attorney, inter/intra departmental general inquiries and ambiguous situations.
- Utilize quality improvement principles and techniques for organizational change and systems modification.
- Operate and maintain pertinent office machines and equipment, including fax, computers, copiers, etc.
- Assist with the collection, sorting, and distribution of departmental mail, correspondences, faxes, and phone messages in a timely manner.
- Perform other duties and assignments as directed and/or necessary.
- Interview patients, collect information, and enter it into the computer.
- Ensure patient paperwork and Micro MD match.
- Verify insurance and documents in the computer using account case notes.
- Explain medical services paperwork to patients and ensure they understand, witness patient signatures.
- Maintain the office in a neat and orderly manner.
- High school diploma or GED equivalent.
- 6 months+ of medical experience in an administrative physician office setting.
- Previous computer skills, including data entry, Word, Outlook, etc.
- Ability to handle multiple tasks and responsibilities.
- Basic telephone and computer skills.
- Tact and skill in patient management.
- Excellent communication and organizational skills.
- Basic understanding of medical office procedures.
- Ability to effectively interact with doctors, patients, and co-workers.
- Ability to triage patients, taking basic vitals (blood pressure, pulse, and respiration).
Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting a maximum of 20 lbs.
Diversity StatementExcelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state, or local laws.