Intake Coordinator

About Us:At Excelsia Injury Care we provide management services to a host of healthcare companies throughout Maryland, Delaware, Virginia, Pennsylvania and Missouri which furnishes high-quality integrated healthcare to people suffering from neuro-musculoskeletal injuries.The healthcare companies we manage, and service, offer an extensive slate of office-based rehabilitation and diagnostic services, surgical and pain management services provided by compassionate and skilled professionals who medically manage each patient from evaluation through treatment to ensure patients have the best achievable outcomes. Our healthcare companies are leaders in care delivery for personal injury and worker's compensation patients and have a proven track record of returning patients to their highest level of activity as quickly as possible. We are devoted to furnishing highly competent and timely services in compliance with all applicable legal, regulatory, and ethical standards; a commitment to doing things right. We strive to be a good corporate citizen and integrate ESG (environmental, social and governance) considerations within our Enterprise business practices. Our mission is to benefit the healthcare companies we serve, as well as all our collective employees, and communities. Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package Offered Benefits include: Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date. Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.Discounts on shopping and travel perks through WorkingAdvantage. 401(k) retirement plan with employer match.Paid training opportunities and Education Assistance Program. Employee Referral Bonus ProgramJob SummaryThe Intake Coordinator processes all incoming patients, monitors patient flow, answers telephone to Company standards, and schedules/confirms patient appointments. The Representative communicates between the patient and office to ensure all protocols are being followed and uses a strong working knowledge of medical terminology to address patient inquiries, solve problems and promote services.Job ResponsibilitiesFollow HIPAA regulationsEnsure customers' expectations are exceeded by directing and communicating patient needs effectivelyCollaborate with Intake Team and receptionists to schedule new patients quickly and efficientlyUtilize Company resources to determine where patients should treat, based off geography and insurance eligibilityAnswer phone calls courteously, collect and document detailed information, and route phone calls appropriately based on office protocolsCorrespond with patients, patient reps, and attorneys regarding initial appointment detailsEfficiently provide basic office administrative support tasks such as emails, updating spreadsheets, e-faxing, etc.Communicate efficiently via phone and emailUpload/download documents to/from the EHRDocument updates in multiple spreadsheetsContact attorneys regarding client no-show appointmentsWork as part of a team and also work independentlyMinimum RequirementsHigh school diploma or GED equivalentKnowledge of workers' compensation, motor vehicle accidents, and personal injury cases preferred, but not requiredKnowledge of computer applications, including Windows, Google Suite, and Microsoft OfficeUnderstanding of different insurance eligibilitiesAdditional Skills/CompetenciesExcellent verbal and written communication skillsPhone and computer proficiencyCommunication skillsMulti-tasking skillsStrong problem solving and organizational skillsAttention to detailTyping - 50+ WPMBilingual (Spanish/English) preferred, but not requiredPhysical/Mental RequirementsSitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.Diversity StatementExcelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.