Patient Support Specialist

2 weeks ago

Pittsfield, Massachusetts, United States Brien Center for Mental Health Full time
Flexible Scheduling Options Available

Overview

The Care Navigator plays a vital role in providing outreach, engagement, and support for adult clients at the Brien Center for Mental Health. This position is responsible for care coordination, comprehensive assessments, and the development of individualized treatment plans. The Care Navigator collaborates with clients to ensure seamless integration of services, facilitate care transitions, and enhance the delivery of treatment. Support is provided through ongoing evaluations and coordination with various programs and external agencies.

Key Responsibilities
  • Engage with adults enrolled in the program to provide outreach and support.
  • Identify and address cultural and linguistic needs to deliver tailored care.
  • Continuously assess and overcome obstacles to achieving goals in line with the Treatment Plan.
  • Facilitate therapeutic groups as necessary to support client needs.
  • Offer ongoing support to individuals post-treatment who require additional assistance.
  • Collaborate with the treatment team to create and execute effective treatment plans.
  • Monitor progress towards treatment goals and adjust plans as needed.
  • Assist clients in accessing care and ensure attendance at appointments.
  • Provide transportation assistance for necessary appointments when required.
  • Guide individuals in navigating community resources and services.
  • Support safe transitions of care across different service settings.
  • Ensure effective communication between clients and healthcare providers.
  • Participate in required meetings and training sessions.
  • Maintain accurate client records and documentation in a timely manner.
Additional Duties
  • Engage in regular supervision sessions.
  • Attend mandatory agency training programs.
Qualifications
  • Bachelor's degree in a relevant Human Services field is required.
  • Experience in community-based behavioral health support is preferred.
  • Familiarity with local resources and treatment systems is advantageous.
  • A valid driver's license and reliable transportation are necessary.
Skills
  • Ability to work effectively with diverse populations and promote inclusivity.
  • Strong teamwork and collaboration skills.
  • Excellent verbal and written communication abilities.
  • Leadership skills with the capacity to delegate tasks appropriately.
  • Proficient in using computers and electronic health record systems.
Other Requirements
  • Commitment to uphold the agency's principles and policies.
  • Flexibility to adapt to program scheduling needs.
  • Ability to convey hopefulness and respect for client rights.
  • Encouragement of client independence.
  • Professional representation of the agency in all community interactions.
  • Dedication to the agency's mission and community mental health principles.
Work Environment
  • Office-based work in a climate-controlled setting.
  • Facilitation of groups in various community locations.
Physical Requirements
  • Manual dexterity and visual acuity are necessary; accommodations may be made for qualified individuals with disabilities.

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