Host

1 week ago


Shawnee, Oklahoma, United States Santa Fe Cattle Company Full time
Job Description:

As a Host at Santa Fe Cattle Company, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience. Your role is to ensure that every guest feels welcome and valued, while also maintaining a smooth and efficient service.

Key Responsibilities:
  • Guest Interaction: Greet guests warmly and make them feel at ease, taking the time to understand their needs and preferences.
  • Table Management: Select the most suitable table for each guest, taking into account special requests and ensuring a seamless dining experience.
  • Communication: Clearly communicate with guests, servers, and other staff members to ensure that every guest receives exceptional service.
  • Problem-Solving: Anticipate and resolve any issues that may arise during the dining experience, maintaining a calm and composed demeanor.
  • Teamwork: Collaborate with servers and other staff members to ensure that every guest receives prompt and attentive service.
Requirements:
  • Physical Demands: Stand for long periods, move quickly and efficiently through the dining room, and lift up to 35 pounds.
  • Communication Skills: Speak clearly and listen attentively to guests and other staff members.
  • Mathematical Skills: Perform simple mathematical calculations to process transactions and manage cash handling.
  • Language Skills: Speak, read, and understand the primary language of the work location.
Knowledge and Skills:
  • Guest Knowledge: Understand the needs and preferences of our guests, including special requests and dietary restrictions.
  • Floor Plan Knowledge: Familiarize yourself with the dining room layout and table assignments to ensure efficient service.
  • Side Work Duties: Perform side work duties, such as restocking supplies and maintaining the host station, to ensure a smooth and efficient service.
  • Specials Knowledge: Stay up-to-date on current specials and promotions to effectively communicate with guests.

Disclaimer: This job description is not an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. Management reserves the right to revise the job or require that other or different tasks be performed as assigned.


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