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Customer Service Associate
1 week ago
We are Guaranty Bank & Trust, a community-driven financial institution dedicated to providing personalized service and building strong relationships with our customers. Our mission is to empower individuals and businesses to achieve their financial goals through innovative products and exceptional customer experience.
Salary and Benefits
We offer competitive pay, comprehensive benefits, and ample Paid Time Off (PTO) to ensure your work-life balance. But that's not all – we prioritize on-the-job training and continued educational opportunities so your career can flourish.
Job Description
As a Teller, you will play a vital role in delivering an exceptional customer experience by performing transactions, providing efficient and courteous service, and maintaining customer confidentiality. Your responsibilities will include:
- Accepting deposits and loan payments, cashing checks, issuing money orders, and cashier's checks.
- Providing excellent customer service both in person and over the phone.
- Maintaining customer confidentiality and adhering to privacy policies and procedures.
- Complying with federal, state, and local regulatory rules and regulations governing financial institutions.
Required Skills and Qualifications
To be successful in this role, you will need:
- Excellent communication skills to build strong relationships with customers.
- Strong critical thinking and problem-solving skills to meet customer needs.
- Demonstrated initiative, commitment to continuous learning, and ability to adapt to change.
- Ability to collaborate with others to achieve shared goals.
Benefits
We believe in taking care of our team members just as well as we take care of our customers. In addition to competitive pay and benefits, we offer:
- Paid Time Off (PTO) for relaxation and rejuvenation.
- Ongoing training and development opportunities to enhance your skills and career.
- A fun and inclusive work environment that fosters collaboration and teamwork.
Why Choose Us?
We are a reputable bank with a rich history dating back to 1913. We have been recognized for our excellence, earning a 5-star rating from Bauer Financial, Inc. and being named one of the 'Best 100 Companies to Work for in Texas' by Texas Monthly Magazine for thirteen consecutive years.
