Member Service Manager

1 week ago


Pensacola, Florida, United States Sam's Club Full time
  • Key Responsibilities:
    • Assign duties to associates, communicate goals and feedback, train associates on processes and procedures, and provide direction to associates on member service approaches and techniques.
    • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
    • Provide and ensure member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, and ensuring club pick up orders are filled.
    • Oversee assigned area of responsibility by handling claims and returns, zoning the area, and maintaining parking lot cleanliness.
    • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
    • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
    • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices.
    • Lead and participate in teams by using and sharing resources, information, and tools, and determining customer needs and business priorities.

Salary: The estimated hourly wage range for this position is $20.00 to $28.00, with additional compensation in the form of premiums paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.



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