Care Coach

2 weeks ago


Hayward, Wisconsin, United States Humana Full time
About the Role

We are seeking a skilled Care Coach to join our team at Humana. As a Care Coach, you will play a critical role in evaluating members' needs and requirements to achieve optimal wellness states by guiding members and families toward and facilitating interaction with resources appropriate for care and well-being.

Key Responsibilities
  • Evaluate member needs and requirements to achieve optimal wellness states
  • Guide members and families toward and facilitate interaction with resources appropriate for care and well-being
  • Identify and resolve barriers that hinder effective care
  • Ensure patient progress towards desired outcomes through continuous monitoring of patient care
Requirements
  • Bachelor's degree in health and human services field
  • 2 or more years of related experience
  • Knowledge of Microsoft Office Word and Excel
  • Exceptional verbal and written communication and interpersonal skills
  • Ability to use a variety of electronic information applications/software programs
Preferred Qualifications
  • Prior experience with Medicare and Medicaid recipients
  • Previous experience with electronic case note documentation
  • Experience with health promotion, coaching, and wellness
  • Knowledge of community health and social service agencies and additional community resources
Work Environment

This is a field position where employees perform their core duties at non-company locations, such as providing services at business partner facilities or prospects' and members' homes.

Travel

Up to 40% travel throughout Hayward, WI and surrounding area.


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