Pharmacy Technician Bedside Delivery Specialist

1 week ago

Baltimore, Maryland, United States Medstar Full time
Job Summary

MedStar Pharmacy is seeking a highly skilled Pharmacy Technician to join our team as a Bedside Delivery Specialist. As a key member of our pharmacy team, you will play a vital role in providing world-class care to our patients by facilitating the bedside delivery program.

Key Responsibilities
  • Contribute to the achievement of established department goals and objectives, adhering to department policies, procedures, quality standards, and safety standards.
  • Act as support staff in the pharmacy when needed or assigned by management.
  • Communicate with patients regarding prescription cost/co-pays and their ability to pay, collecting payment for prescriptions and processing cash, check, and credit card transactions.
  • Deliver prescriptions to patient rooms, showing medications to patients and offering counseling by a pharmacist if requested.
  • Identify discharge patients, educate them about the benefits of the bedside delivery program, and encourage participation, working to eliminate any potential barriers.
  • Coordinate with the bedside liaison/runner and pharmacy staff to organize bedside delivery prescriptions in designated areas of the pharmacy, changing priorities as needed.
  • Perform data entry of new prescriptions in the pharmacy system, including demographics, insurance plans, and prescription information, bringing any claims requiring overrides to the attention of a pharmacist.
  • Collaborate with social workers, nursing, physicians, and other pharmacy staff to troubleshoot issues requiring intervention, including prior authorizations, clarifications, re-writes, referrals, and alternative medications.
  • Work with the patient's healthcare team to secure prescriptions in advance of discharge, ensuring that prescriptions are either brought or sent to the pharmacy for filling.
  • Attend daily/weekly/monthly meetings with interdisciplinary teams to grow the program through promotional events, education, and relationship building.
  • Participate in meetings, committees, and represent the department and hospital in community outreach efforts, participating in multi-disciplinary quality and service improvement teams.
  • Perform other duties as assigned, documenting the delivery of bedside medications in the EMR at the time of delivery.
Requirements
  • High School Diploma or GED required; Associate's degree in a related field preferred.
  • 5-7 years of retail or ambulatory care pharmacy experience required; customer service experience and sales experience preferred.
  • PTCB - Pharmacy Technician Certification Board or ExCPT certification required; pharmacy technician licensure or registration as required by the state where the pharmacy is located.
Preferred Qualifications
  • Excellent verbal and written communication skills.
  • Excellent computer and mathematical skills, customer service skills, and problem-solving skills.

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