Tax Office Manager
2 weeks ago
At H&R Block, we're seeking a highly motivated and organized Associate Team Leader to join our team. As a key member of our retail operations team, you will be responsible for supporting a single retail office during tax season, ensuring quality and consistent execution that promotes the value of H&R Block.
Key Responsibilities:- Support the Multi-Unit Team Leader in daily operations, serving as the onsite point of contact for tax office associates and clients.
- Execute and hold all tax office associates accountable to Service Standards execution and client service experience.
- Serve as the point of contact for onsite escalated client service concerns.
- Ensure clients are scheduled properly and conflicts are resolved.
- Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines.
- Lead daily huddles and communicate essential information to office associates.
- Prior experience working in customer service or a similar role.
- Strong organizational skills and ability to plan and manage day-to-day office operations.
- Customer-centric mindset and strong communication skills.
- Computer proficient with the ability to use MS Office.
- Demonstrated ability to work independently with minimal supervision.
- Positive attitude.
- Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
- High school diploma/equivalent or higher.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
- A comprehensive benefits program.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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