Tax Office Manager

2 weeks ago


Granada Hills, California, United States H&R Block Full time
Job Title: Associate Team Leader

At H&R Block, we're seeking a highly motivated and organized Associate Team Leader to join our team. As a key member of our retail operations team, you will be responsible for supporting a single retail office during tax season, ensuring quality and consistent execution that promotes the value of H&R Block.

Key Responsibilities:
  • Support the Multi-Unit Team Leader in daily operations, serving as the onsite point of contact for tax office associates and clients.
  • Execute and hold all tax office associates accountable to Service Standards execution and client service experience.
  • Serve as the point of contact for onsite escalated client service concerns.
  • Ensure clients are scheduled properly and conflicts are resolved.
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines.
  • Lead daily huddles and communicate essential information to office associates.
Requirements:
  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude.
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
  • High school diploma/equivalent or higher.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.
  • A comprehensive benefits program.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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