Front Office Associate

4 weeks ago

Washington DC USA, United States Clear Path Full time
About ClearPath, Inc

ClearPath's mission is to accelerate American innovation to reduce global energy emissions. To advance that mission, we develop cutting-edge policy solutions on clean energy and clean manufacturing innovation. An entrepreneurial, strategic nonprofit, ClearPath (501(c)(3)) collaborates with public and private sector stakeholders on innovations in nuclear energy, carbon capture, hydropower, natural gas, geothermal, energy storage, and clean manufacturing to enable private-sector deployment of critical technologies. Started in 2014 by entrepreneur Jay Faison, ClearPath engages in the direct education of policymakers within the White House, Congress, Executive Agencies like the Environmental Protection Agency and the Department of the Interior, and regulators.

ClearPath Values
  • Teamwork: We empower each other to accomplish our shared mission.
  • Purpose: We believe the principles of limited government, free markets, and fiscal responsibility are essential to achieving our mission.
  • Ownership: We empower teammates to visibly own and achieve goals.
  • Adaptability: We are open to new, complex ideas and test our assumptions to lead change and advance our mission.
  • Curiosity: We have a proactive desire to learn, grow, and improve ourselves, our ideas, and our mission in a thoughtful and focused way.
  • Credibility: We agree that being trustworthy and believable is everything for building and maintaining influence.
Job Summary

As the Front Office Associate at ClearPath, your primary role will be to create a welcoming office environment for staff and guests. The position reports directly to ClearPath's Operations Director and will work collaboratively with the Operations Advisor to ensure smooth daily operations.

Job Responsibilities
  • Manage office visitor schedule, entering guest names into building security system and communicating with building staff.
  • Greet and welcome guests in a friendly, approachable manner- including staff, donors, partners and high-profile guests. Notify staff of guest arrivals.
  • Complete opening and closing office procedures.
  • Maintain the reception area- ensure it is clean, organized and welcoming.
  • Handle the delivery of incoming mail and packages.
  • Answer incoming phone calls and manage email inbox for the operations team.
  • Assist with office supply inventory and maintain office equipment to ensure they are running smoothly.
  • Complete other clerical and administrative tasks/projects as assigned.
Capabilities
  • Service focus - place emphasis on creating customer loyalty by continually enhancing the customer experience.
  • Accountability - take responsibility for their own performance and accept full ownership of issues, problems, and opportunities, regardless of the source.
  • Composure and resiliency - able to deal effectively with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity.
  • Professionalism - set high standards and serve as role models for work performance, ethical conduct, and respect for others. They consistently conduct themselves in a manner that is aligned with generally accepted values and within the guidelines and best practices of their chosen profession.
  • Time Management - focus on completing all work tasks in a timely manner, while remaining responsive enough to react to competing demands and shifting priorities.
Preferred Qualifications
  • High School Diploma or equivalent education.
  • 1-3 years of professional experience in customer service, hospitality or other related field.
  • This position is required to be onsite in the D.C. office 5 days a week between the hours of 8:30am-5:30pm.
  • Exceptional organizational, customer service, interpersonal communication skills with the flexibility to thrive in a fast paced, changing environment and the ability to actively participate.
  • Excellent verbal and written skills.
  • Detail oriented and ability to manage multiple priorities.
  • Ability to handle confidential/ sensitive information and use appropriate discretion.
  • Proficient with Google workspace tools and ability to learn new programs quickly.

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