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Store Operations Manager

2 months ago

Waterford, Michigan, United States Great Lakes Ace Hardware Full time
Job Description

Job Summary:

The Store Operations Manager is responsible for the overall management of the store, including sales, customer service, inventory control, and employee development. This role requires strong leadership and communication skills, as well as the ability to analyze data and make informed decisions.

Key Responsibilities:

  • Customer Service: Ensure that all customers receive excellent service, including responding to customer inquiries and resolving any issues in a timely and professional manner.
  • Financial Management: Oversee the store's financial performance, including managing budgets, analyzing sales data, and implementing cost-saving measures.
  • Inventory Control: Maintain accurate inventory levels, including receiving and stocking merchandise, and ensuring that all products are properly displayed and priced.
  • Employee Development: Recruit, train, and develop a team of sales associates and department managers, including providing coaching and feedback to improve performance.
  • Store Appearance: Ensure that the store is clean, safe, and well-maintained, including maintaining a high level of customer service and ensuring that all merchandise is properly displayed and priced.

Requirements:

  • Education: High school diploma or equivalent required; bachelor's degree in business or related field preferred.
  • Experience: 5-7 years of retail management experience, including experience in inventory control, employee development, and financial management.
  • Skills: Strong leadership and communication skills, including the ability to analyze data and make informed decisions.

Working Conditions:

The Store Operations Manager will work in a fast-paced retail environment, including standing for long periods of time, lifting up to 50 pounds, and working in a variety of weather conditions.