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Customer Service Representative

2 months ago

Houston, Texas, United States Achieve Full time
Job Summary

Achieve is a leading digital personal finance company seeking a highly skilled Customer Service Representative to join our Member Services team. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our members, helping them achieve their financial goals.

Key Responsibilities
  • Provide empathetic and personalized support to members via phone, email, and chat
  • Listen actively to members' needs and provide solutions to their unique challenges
  • Collaborate with team members to share knowledge and best practices
  • Accurately document members' accounts and interactions
Requirements
  • Minimum 1 year of customer service experience in a call center or retail environment
  • High school diploma or equivalent
  • Availability for an 8-hour shift, Monday to Friday, between 7am and 8pm
  • Strong communication and problem-solving skills
  • Ability to handle a high volume of inbound calls
What We Offer
  • Competitive hourly rate of $16.00
  • 100% work-from-home opportunities for candidates in the Houston and Dallas metro areas
  • Monday to Friday schedule with no weekends
  • Opportunities for career growth and professional development
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Access to wellness programs and employee assistance resources