Travel Management Professional

22 hours ago


Detroit, Michigan, United States ADTRAV Travel Management Full time

ADTRAV Travel Management is seeking a Government Travel Consultant to be responsible for all aspects of travel management for our government clients. The estimated salary for this position is around $55,000-$65,000 per year, based on the location and industry standards.

Job Description

The Government Travel Consultant will be responsible for conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. This includes booking and issuing domestic and complex international airline itineraries, hotel reservations, and car and train reservations through a GDS system.

  • Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries.
  • Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently.
  • Maintain sufficient account knowledge to assist clients without delay.
  • Check queues daily to ensure accuracy and that all issued tickets are complete.
  • Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
  • Provide travel expertise to clients.
  • Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules.
  • Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule.
  • Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed.
  • Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
  • Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues.
  • Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
  • Become knowledgeable in ADTRAV's industry and customer base.
  • Participate in ongoing training to continuously build knowledge and skills in the industry.
  • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.


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