Pella Mid-Atlantic Sales Representative

3 weeks ago


Beltsville, Maryland, United States Pella Mid-Atlantic Full time

Pella Mid-Atlantic Overview:

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Pella Mid-Atlantic is the leading distributor of Pella window and door products in the area, serving residential, trade, and commercial customers. Our company has six showrooms, including our headquarters in Beltsville, Maryland, and we are passionate about delivering exceptional customer experiences.

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Job Description:

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The Contact Center Agent will be the first point of contact for our customers, providing best-in-class service and setting appointments. This role involves making outbound sales calls, answering and responding to inbound calls and internet inquiries, and confirming all scheduled appointments.

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Responsibilities:

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  • ">
  • Communicate the company brand and values of Pella Mid-Atlantic">
  • Meet daily and monthly goals for Appointments Set & Completed Appointment Demos">
  • Meet daily and monthly expectations for Inbound/Outbound Call Volume">
  • Answer and advise customers calling in from marketing sources">
  • Engage past and prospective customers and assist in setting new appointments">
  • Prequalify and schedule customer appointments">
  • Respond to general customer inquiries and route to appropriate departments">
  • Identify when calls need escalation to assist with customer inquiries, appointments, and rescheduling">
  • Interact with customer online inquiries via web chat function">
  • Complete Daily Data Entry for Customer interactions that occurred via Phone, Text or Email">
  • Confirm all scheduled sales appointments and conduct follow-up calls after appointments if needed">
  • Learns and retains Pella window and door product knowledge and educates the customer">
  • Becomes the customer's advocate by responding promptly, following up, and being proactive with solutions">
  • Utilizes CRM software and adheres to best practices to track all customer sales interactions">
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Requirements:

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To be successful in this role, you should have a High School Diploma or GED Equivalent and 1+ years of experience in a customer-focused environment. Proficient Microsoft Office skills and high attention to detail are also required.

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Estimated Salary: $45,000 - $60,000 per year, depending on location and experience.

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About Us:

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Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees who drive for the company. Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer and welcomes applications from diverse candidates.

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Benefits:

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We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.



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