Shift Manager
1 month ago
ROLE SUMMARY
This role is about becoming a leader who drives results. You are now responsible for guiding and developing others who need your expertise and support. You own every shift you run, making you accountable for its success. It's a great responsibility because you now have a broader impact on team members, customers, and the business. Your actions set an example that others follow. Your reputation is on the line to make your shifts well-run and profitable. On your shift, you are the leader who makes it happen.
Key Responsibilities (what Shifts do)
- Strategic Thinker
- Is quick to identify core issues in complex situations
- Encourages questions from the team and is comfortable discussing options that don't currently exist
- Performance Builder
- Seeks continuous feedback from different sources to improve their own performance
- Executes shift success routines effectively
- Execute core operations procedures (e.g., shift accountability, product projections, Repair & Maintenance (R&M) spending, Cost of Sales/Cost of Labor (COS/COL) controls) on each of their shifts
- Team Developer
- Champions and role models How We Win Together (HWWT2) and Achieving Breakthrough Results (ABR) culture within their store
- Supports the RGM/AUM in executing strategies for training talent using the Learning Zone and shoulder to shoulder activities
- Role models and coaches using the EARS Model (Explore, Analyze, Respond and Making it Stick) to help build the capability of their team
- Holds team members accountable for performance below expectations
- Recognizes employees for exceptional performance using CHAMPS cards to reinforce breakthrough results
- Demonstrates positive energy at all times
PI
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