Retail Store Shift Lead

3 weeks ago


Gainesville, Florida, United States The ODP Corporation Full time

Job Summary:

The Retail Store Shift Lead is a part-time role at The ODP Corporation, providing total solutions to customers encompassing products, technology, services, furniture, and print offerings.

Key Responsibilities:

  • Build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings.
  • Support a customer-centric environment, engagement with the local community, and contribute to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity.
  • Demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to customers.
  • Utilize Office Depot Inc.'s proven sales principles to proactively engage customers, drive the sales of total offerings, and properly assess customer needs to ensure satisfaction in every interaction.
  • Help create and nurture a vibrant sales culture, enhancing store visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction.
  • Perform External Key Carrier responsibilities, including opening and closing responsibilities, and be scheduled for those respective shifts.
  • Support efficient operation in the Print function, driving overall store sales, and operate and assist associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
  • Effectively utilize communication tools to request assistance within the Print Services area and coordinate the appropriate service for all customers throughout the store.
  • Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
  • Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
  • Ensure compliance with company policies, procedures, and practices, drive positive client satisfaction levels, and coach and train associates to enhance the customer experience.
  • Support community outreach initiatives to drive client/customer retention and ensure the safety and security of the building and associates during the absence of the management team.
  • Assist in reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemption, and all related cash office audits.

Requirements:

  • Minimum 1-3 years of experience in a related field.
  • Basic computer skills and the ability to use computers and technology for information and to access information necessary to complete the job.
  • Ability to process information/merchandise through POS register system.
  • Pays close attention to detail to ensure high-quality production in the Print Services area.
  • Demonstrate passion for the brand, products, services, and solutions offered to customers.

About The ODP Corporation:

The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores.



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