Salesforce Architect
3 days ago
Job Title: Salesforce Architect
Location: Flexible, with options for remote work
Work Type: Contract-to-Hire (6-24 month conversion)
Work Schedule: Hybrid (3 days onsite per week)
Work Authorization: U.S. Citizen or Green Card holders only
Job Overview:
Gravity IT Resources is seeking a skilled Salesforce Architect to join our team in transforming customer care transactions and workflows. The project involves migrating from mainframes to AWS and integrating Salesforce as the CRM for managing customer relationships. This initiative also incorporates Amazon Connect for call center management, unifying telephony, mobile, and web channels.
Key Responsibilities:
- Design and implement Salesforce solutions in their out-of-the-box configuration.
- Perform refactoring and consolidation work across 10 Salesforce instances.
- Integrate Mulesoft into the Salesforce ecosystem to streamline operations.
Required Skills & Qualifications:
- Salesforce Architecture: Minimum 1 year of experience as an architect.
- Agent Desktop: Hands-on experience.
- Sales Cloud: Proficiency with Sales Cloud.
- Salesforce CTA Certification: Preferred but not mandatory.
- AWS Contact Center or AWS Connect experience is a significant plus.
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