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Customer Service Representative

2 months ago

Norco, California, United States Uline Full time

Customer Service Representative

**About the Role**

As a Customer Service Representative at Uline, you will be the face of our company, delivering exceptional customer experiences through collaborative call center interactions. You will process customer orders and inquiries, communicate with customers via phone, email, and chat, and help them navigate our website and online ordering system.

**Key Responsibilities**

* Process customer orders and inquiries in a collaborative call center using world-class technology.
* Communicate with customers over phone, email, and chat.
* Help customers navigate Uline's website and online ordering.
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.

**Requirements**

* High school diploma or equivalent; Bachelor's degree preferred.
* Prior customer service experience is a plus, but we will train you to provide legendary service for our customers.

**Benefits**

* Complete medical, dental, vision, and life insurance coverage, Flexible Spending Accounts, and wellness programs.
* 401(k) with 6% employer match.
* Paid holidays and generous paid time off.
* Tuition Assistance Program that covers professional continuing education.
* Bonus programs that include annual performance, sales goals, and profit sharing.

**About Uline**

Uline is North America's leading distributor of shipping, industrial, and packaging materials. We are a family-owned company known for incredible service, quality products, and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

**EEO/AA Employer/Vet/Disabled**