Area Learning

1 day ago

Park City, Utah, United States Goldener Hirsch Full time
About the Opportunity

We are seeking a skilled Training Ambassador and Development Manager to join our team at Goldener Hirsch. This role is responsible for delivering bespoke training programs that align with our company initiatives and collaborations.

Job Summary

The Area Learning & Development Manager will be the training ambassador on property, ensuring all departments are aligned and focused on their particular training needs. As a facilitator, they will put their unique spin on existing training programs and focus on the professional development of each team member on property.

Responsibilities
  • Manage and facilitate existing training programs, including service standards, orientation experience, heartfelt service, leadership development, annual team member survey administration, management development program (college), and the certified trainer program
  • Direct responsibility for the annual mandatory training calendar, ensuring full completion within targeted timelines and providing timely and accurate updates to department leaders
  • Maintain accurate and easily accessible records and processes for all learning and development activities, including recording and monitoring attendance, ensuring that team members required to attend specific workshops are easily identified and followed up
  • Serve as the Training Ambassador within the property for anyone with questions regarding training and development plans for their departments
  • Become a trusted partner with all department leaders and have a full understanding of their teams and training requirements
  • Continually update all training to ensure adherence to all state and federal requirements
  • Assist with T&C events such as engagement surveys, rewards & recognition programs, Housekeeping Week, Enrichment Rally's etc.
  • Assist with miscellaneous Talent & Culture functions, as needed
Requirements
  • Ability to communicate clearly and concisely, both orally and in writing
  • Experience as a training facilitator having a track record of impactful and effective program delivery
  • Excellent relationship building skills with the ability to truly connect an audience
  • Strong attention to detail and advanced preparation
  • Self-starter and always proactive with the ability to work in a fast-paced and changing environment
  • Experience within the hospitality industry as a trainer is preferred
  • B.S./B.A. degree in Business Management, Human Resources, Organizational Development is preferred
  • Bi-lingual (English/Spanish) is desirable
What We Offer

A competitive salary of $85,000 per year, making this a great opportunity for those looking to advance their career in the hospitality industry.

In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates.

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