Spanish and English Language Customer Advocate

7 days ago

Dalton, Georgia, United States Alliant Health Plans Full time
Job Summary

We are seeking a highly skilled and bilingual customer service representative to join our team at Alliant Health Plans. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, brokers, and providers.

Key Responsibilities
  • Respond to customer inquiries and concerns in a timely and professional manner
  • Provide accurate and up-to-date information on our health plans and services
  • Process customer requests and resolve issues in accordance with company policies and procedures
  • Work closely with other departments to gather information and resolve complex issues
  • Provide feedback to customers and the company on service failures and systemic issues
  • Assist in the completion of special projects and contribute to the development of department policies and procedures
Requirements
  • Bachelor's degree or equivalent experience
  • Fluency in Spanish and English
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Knowledge of healthcare billing and claims preferred
  • Insurance experience preferred
Competencies
  • **Ethics**: Honest, accountable, maintains confidentiality
  • **Reliability**: The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time
  • **Sense of Urgency**: Meets deadlines, establishes appropriate priority, gets the job done in a timely manner
  • **Customer Service**: Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers
  • **Skills**: Possesses effective communication skills: oral, written, listening
  • **Computer Skills**: Skilled with computers, takes advantage of new technology, learns new tools quickly, uses technology to enhance job performance
  • **Conflict Management**: Good listener, committed to finding solution to problems, works well with difficult people
  • **Cooperation**: Willingness to work harmoniously with others in getting a job done
  • **Initiative**: Takes action, seeks new opportunities, strives to see projects to completion
  • **Job Knowledge**: Knowledge of products, policies and procedures; OR knowledge of techniques, skills, equipment, procedures, and materials
  • **Organizational Skills**: Information organized and accessible, maintains efficient workspace, manages time well
  • **Problem Solving**: Displays ability to recognize a problem, trouble shoots to ascertain the extent of the problem, and selects appropriate alternative to investigate or resolve the problem

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