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Patient Service Ambassador

2 months ago

Holyoke, Massachusetts, United States Holyoke Medical Center Full time

Patient Dining Ambassador Job Description

**Role Summary:**

As a Patient Dining Ambassador at Holyoke Medical Center, you will play a vital role in ensuring the delivery of exceptional customer service to our patients. Your primary responsibility will be to provide nutritionally adequate food selections to patients of all ages, demonstrating a deep understanding of regular, texture modified, and therapeutic diets.

**Key Responsibilities:**

* Introduce the Dining Service program and menu to patients, empowering them to make informed choices about their meals
* Allow patients to select their preferred time and meal options, ensuring their dietary needs are met
* Demonstrate expertise in regular, texture modified, and therapeutic diets, making informed decisions about patient meal plans
* Assess the need for dietary modifications, taking into account individual patient needs and preferences
* Stage trays prior to patient delivery, ensuring accuracy and attention to detail
* Check patient trays against tickets for accuracy, maintaining high standards of quality control
* Observe and assess patients' consumption of meals, documenting accurately on meal logs
* Follow precaution room policy, prioritizing patient safety and well-being

**Requirements:**

* High school graduate or equivalent
* Ability to read, write, and speak English fluently
* Technology savvy, with experience in healthcare food service a plus

**About Us:**

Holyoke Medical Center is a leading healthcare provider in the region, committed to delivering exceptional patient care and service. We are seeking a dedicated and compassionate individual to join our team as a Patient Dining Ambassador.