Fitness Operations Manager

2 weeks ago


Westerville, Ohio, United States Planet Fitness - Duo Fit, LLC Full time

About Us

Planet Fitness - Duo Fit, LLC is a dynamic and rapidly growing fitness organization seeking a highly skilled Shift Lead to join our team.

Estimated Salary: $45,000 per year

Job Description:

The Shift Lead will be responsible for providing exceptional customer service, ensuring the club operates smoothly, and supporting staff members in their daily tasks.

Key Responsibilities:

  • Assist in training and developing a high-performing staff consisting of Member Service Representatives.
  • Maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  • Support Staff Management and provide backup support to the Assistant Club Manager(s) as needed.
  • Ensure member service oversight, guaranteeing staff provides a superior customer experience at all times.
  • Responsible for answering phones, checking members into the system, and facilitating all member requests, issues, and questions.
  • Oversee cleanliness and maintenance of the facility.
  • Track statistics and reports (weekly, monthly, and annually).

Qualifications/Requirements:

  • Superior customer service skills, preferably in the fitness industry.
  • Open availability.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite and Apple).
  • Hard-working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification preferred.
  • Tanning Operator Certification preferred.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.


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