Fitness Operations Manager
2 weeks ago
About Us
Planet Fitness - Duo Fit, LLC is a dynamic and rapidly growing fitness organization seeking a highly skilled Shift Lead to join our team.
Estimated Salary: $45,000 per year
Job Description:
The Shift Lead will be responsible for providing exceptional customer service, ensuring the club operates smoothly, and supporting staff members in their daily tasks.
Key Responsibilities:
- Assist in training and developing a high-performing staff consisting of Member Service Representatives.
- Maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
- Support Staff Management and provide backup support to the Assistant Club Manager(s) as needed.
- Ensure member service oversight, guaranteeing staff provides a superior customer experience at all times.
- Responsible for answering phones, checking members into the system, and facilitating all member requests, issues, and questions.
- Oversee cleanliness and maintenance of the facility.
- Track statistics and reports (weekly, monthly, and annually).
Qualifications/Requirements:
- Superior customer service skills, preferably in the fitness industry.
- Open availability.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy, and listening skills.
- Basic computer proficiency (Microsoft Suite and Apple).
- Hard-working, enthusiastic, and energetic.
- Strong problem resolution skills.
- Current CPR Certification preferred.
- Tanning Operator Certification preferred.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
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