Customer Experience Coordinator

4 days ago


Glen Oaks, New York, United States CBIZ Full time

CBIZ is seeking a Customer Service - Tenant Services Coordinator to join their team in Glen Oaks, NY.

Job Overview

This role will involve communicating with tenants, vendors, and internal staff to coordinate maintenance service requests. Property management experience is a plus.

  • Receive incoming calls from residents, shareholders, maintenance and vendors regarding work order requests
  • Enter work order requests into database.
  • Coordinate and follow-up with tenants, vendors and maintenance staff as to status of request.

Paying $55,000 - $60,000 per year plus bonus and benefits, this full-time position requires 2+ years of client service experience with excellent follow-up and customer service skills.

Responsibilities

The ideal candidate will be responsible for:

  • Providing exceptional customer service to tenants and vendors
  • Coordinating maintenance service requests
  • Communicating effectively with internal staff and stakeholders

A strong understanding of Microsoft Office, including Word, Excel, and Outlook, is required. The successful candidate must also be able to diffuse difficult client calls and deliver exceptional service.

Requirements

To be considered for this role, applicants must have:

  • At least 2 years of client service experience
  • Strong verbal and written communication skills
  • Proficiency in Microsoft Office
  • Able to work independently and as part of a team
What We Offer

CBIZ offers a competitive salary, bonus, and benefits package, making this a great opportunity for those looking to advance their careers in property management.



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