Client Service Center Associate

1 week ago


Bismarck, North Dakota, United States Alerus Full time

Job Summary: We are seeking a highly skilled Client Service Center Associate to join our team at Alerus Financial. As a key member of our Client Service Center, you will be responsible for providing exceptional customer service to our banking, retirement, and health benefit clients.

Key Responsibilities:

  • Answer incoming calls, emails, and chats from clients in a prompt and courteous manner.
  • Provide professional and accurate communication to resolve client inquiries and issues.
  • Utilize Salesforce to document all client interactions and maintain accurate records.
  • Meet performance standards for quality assurance scores, productivity, and handle ratio.

Requirements:

  • 1+ years of experience in business, customer service, or accounting/bookkeeping preferred.
  • Excellent written and oral communication skills required.
  • Ability to prioritize tasks, work independently, and meet deadlines.

Personal Characteristics:

  • Demonstrated relational skills, including diplomacy, judgment, decision making, and discretion.
  • Initiative, creativity, and energetic active engagement in all work responsibilities.


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