Store Operations Manager

1 week ago

San Rafael California, United States Jobs for Humanity Full time
About the Role

We are seeking a highly skilled Store Manager to lead our retail store operations with a focus on quality and service. As a Store Manager, you will be responsible for providing people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance.

Key Responsibilities
  • Oversee the daily operations of the store, including open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling, and inventory management.
  • Drive team performance to ensure key performance indicators (KPIs) and company goals are met or exceeded, including Net Promoter Score, Time to Serve, job completion, customer conversion, and quality metrics.
  • Ensure that every technician is SafeTechTM certified and provide training, re-training, and coaching to ensure all technicians are performing quality installs or repairs on every job.
  • Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping.
  • Provide world-class customer service by responding quickly to client complaints/warranty issues.
Requirements
  • High School Diploma/GED/Equivalent or 5-7 years leadership/supervisory experience, preferred.
  • Valid state-issued driver's license required.
  • 3+ years of leadership experience with an innovative approach toward incenting performance.
  • 3-5 years of experience in retail or service center environments; automotive experience preferred.
  • Proficiency with Microsoft Office Suite, web applications, and general office equipment.
  • Excellent communication skills with the ability to influence, persuade, engage, and have crucial conversations with a mobile workforce.
  • Comfort working outside in a variety of weather conditions.
  • Presentation of a professional appearance and wearing personal protective equipment.
  • Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, and remaining on your feet for extended periods.
What We Offer
  • Competitive weekly pay and bonus opportunities.
  • A benefits package including a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days.
  • Annual tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.

We are an equal opportunity employer and welcome everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at [url removed]/Careers.

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