Customer Experience Representative

3 weeks ago


Lewes, Delaware, United States Touch of Italy Full time
Job Overview
Touch of Italy is a leading provider of authentic Italian cuisine, and we are seeking a Customer Experience Representative to join our team. In this role, you will be responsible for creating a positive and memorable experience for our guests, from initial contact to completion of their meal.

About the Opportunity
This is a full-time position with an estimated salary of $42,000 - $52,000 per year. As a Customer Experience Representative, you will be the primary point of contact for our guests, answering questions, resolving issues, and ensuring that every interaction is positive and memorable. You will work closely with our kitchen and dining room staff to ensure that every guest has a seamless dining experience.

Key Responsibilities
- Greet customers promptly and politely, responding to inquiries and addressing concerns in a professional and courteous manner
- Process food and beverage orders accurately and efficiently, using our point-of-sale system to manage transactions
- Upsell and promote our menu items, suggesting specials and recommendations to enhance the customer experience
- Monitor and maintain a clean and organized workspace, adhering to health and safety standards

Essential Qualifications
- Must be able to stand and exert well-paced mobility for up to four hours, lifting up to 25 pounds as needed
- Possess basic math skills and have the ability to handle money accurately, including processing credit card transactions and making change for cash payments
- Have basic knowledge of our point-of-sale system and ability to learn new technology quickly
- Be service-oriented, team-focused, and patient, with a passion for delivering exceptional customer service

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