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IT Systems Specialist

2 months ago

Riverton, Utah, United States Jobot Full time
Reputable international organization is in search of a skilled IT professional for an exciting opportunity

About Us:

A leading global organization providing services throughout the mining value chain.

Why Work With Us?
  • Vibrant and inclusive company culture
  • Attractive salary and benefits package
  • Opportunities for professional advancement
  • Flexible work arrangements with occasional travel


Position Overview

We are collaborating with a dynamic international organization to fill a newly established role as an ICT Systems Technician. The responsibilities of the ICT Systems Technician include:
  • Ensuring the quality of internet connectivity and network infrastructure

Managing ICT operations across the company's sites and offices in the Americas, including systems utilizing wireless, fiber optic, and copper technologies.
  • Providing day-to-day ICT operational support for desktops, laptops, and other user devices, addressing break/fix issues, configuration challenges, troubleshooting, software installations, and hardware repairs (including in-house repairs or coordinating with external services).

Collaborating with Infrastructure, Cybersecurity, Modern Workplace Teams, ICT Operations Manager, and Group ICT Manager as necessary based on issues and Help Desk operations.
  • Participating in the planning and implementation of infrastructure changes and upgrades at sites and offices to enhance performance and ensure business continuity.

Setting up, configuring, managing, and troubleshooting computing hardware, including active/passive network components and imaging devices.
  • Configuring, troubleshooting, and maintaining networking solutions and hardware, including firewalls (e.g., Sophos), routers, network switches, wireless solutions, and surveillance systems.

Configuring, troubleshooting, and maintaining software, including:
  • 1. Windows and Android operating systems
  • 2. Remote support, management, monitoring, and alerting applications
  • 3. End-point management and security solutions
  • 4. Software upgrades and security patches

Planning, implementing, and documenting ICT-related projects. Performing daily administrative tasks, reporting, and communicating with the ICT Operations Manager and Group ICT Manager.
Qualifications:
  • Strong knowledge of M365 Administration & Exchange Online troubleshooting is essential.
  • Proficiency in O365 Modern workplace tools and applications is required.
  • Advanced skills in Windows OS setup, configuration, and troubleshooting are necessary.
  • Expertise in LAN/WAN installation, configuration, and troubleshooting is required.
  • Solid understanding of Cybersecurity principles and hands-on experience is essential.
  • Experience with helpdesk, infrastructure management, monitoring, and alerting tools (preferably Manage Engine) is a must.
  • Awareness of current Cybersecurity threats and protective technologies is important.
  • Experience in technical writing and SOP documentation is a plus.
  • Familiarity with MS-Active Directory, security management, Group Policy, Exchange server, and PowerShell is advantageous.
  • Hands-on experience with Microsoft Azure administration is a plus.

General ICT Knowledge:
  • Comprehensive understanding of Microsoft Operations Framework, Microsoft Solutions Framework, and ITIL standards and procedures.
  • Practical experience with Microsoft Active Directory and Microsoft Exchange Server.
  • Good understanding of ICT governance and decision-making in complex organizations.
  • Knowledge of ICT Service Core processes.
  • Skills in partner and vendor management.
  • Proficiency in scripting languages (e.g., Python, Java, PowerShell).

Professional Certifications:
  • ITIL Foundation certification is required.
  • Microsoft Azure Fundamentals or relevant cloud technology certification is required.
  • Managed Cybersecurity certification is essential.
  • MCSE: Core Infrastructure certification is a plus.
  • MCSE: Cloud Platform and Infrastructure certification is a plus.
  • MCSD: Azure Solutions Architect certification is a plus.

Education:
  • A minimum of a BCS, BEng, or BSCCE in Communications, Electrical, or Information Systems is required.
  • At least 3 years of relevant experience in the ICT field is necessary.
  • A minimum of 2 years of Systems Administration experience with a reputable global solution integrator is required.
  • At least 1 year of Cloud Computing experience is essential.

If you meet the qualifications and are interested in this opportunity, please apply today.