Service Desk Representative
3 weeks ago
We are seeking a highly organized and detail-oriented individual to join our team as a Warehouse Customer Service Representative. This role will involve handling customer inquiries, preparing documents, and maintaining correspondences with external partners.
Responsibilities:- Preparation and Review: Prepare and review various documents, including work orders, bills of lading, shipping orders, and inbound/outbound manifests.
- Verification and Documentation: Verify records to ensure accuracy of incoming or outgoing shipments and document all interactions with customers.
- Communication and Support: Provide support for telephone inquiries, resolve warehouse inventory discrepancies, and assist with backup duties.
- Data Entry and Recording: Record shipment details, including weight, charges, space availability, and damages or discrepancies.
- Collaboration and Problem-Solving: Collaborate with other representatives to address issues like damages, shortages, and nonconformance to specifications.
- Education: High school diploma or equivalent.
- Experience: 2+ years of experience in a warehousing or equivalent environment (preferred).
- Skills: Good organizational and communication skills, familiarity with Microsoft Office Programs (preferred), basic computer skills, and prior data entry experience.
- Physical Demands: Ability to lift up to 10 pounds and work reliably and accurately with the site team.
The estimated hourly salary range for this position is $18.50 per hour, commensurate with experience. Additionally, we offer competitive benefits packages, including comprehensive health insurance, paid time off, and retirement savings options.
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