Program Specialist, CAM Hotline
4 weeks ago
Job Summary
The International Rescue Committee is seeking a Program Specialist to join our Resettlement, Asylum, and Integration Department. The successful candidate will provide critical support to the Central American Minors (CAM) Hotline, ensuring that families across the US, El Salvador, Honduras, and Guatemala receive reliable information about the CAM program.
Key Responsibilities
- Respond to client inquiries via phone, text, and email, tracking case progression trends.
- Screen callers for CAM eligibility, identifying and implementing the appropriate procedures for each case type.
- Assess the needs and provide referrals to local social and immigration services.
- Flag trending issues in CAM processing that callers report.
- Provide Know Your Rights information to all families in the CAM program and an arrival orientation to CAM parole recipients.
- Provide administrative support to the Program Officer as needed.
Requirements
- Bilingual proficiency in Spanish and English is required.
- Strong digital literacy, including advanced knowledge of Microsoft Office and previous experience with Zendesk.
- Strong attention to detail and accuracy in work product.
- Ability to remain flexible and adapt to process changes.
- Excellent written and oral communication skills.
Work Environment
This role requires working remotely full-time and may require occasional weekend and evening work.
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