Customer Service Representative

4 weeks ago


Pittsburgh, Pennsylvania, United States SSi People Full time

Job Title: Benefits Investigation Specialist

Location: Remote

Duration: Contract position with potential for extension and conversion to full-time employment

Shift Hours: Flexible

Duties:

  • Establish and maintain effective relationships with Medical Insurance Payers and Pharmacy Benefit Managers to identify and document available coverage options for retail and specialty medications.
  • Ensure high-quality customer service standards are met in compliance with federal and state regulations and guidelines.

Requirements:

  • Minimum of 2 years experience in customer service, insurance, benefits, marketing, sales, or related area.
  • Ability to write routine reports and correspondence using computer applications.
  • Excellent verbal skills and knowledge of medical terms.
  • Ability to work efficiently in Microsoft Office, including the creation of spreadsheets in Excel and the ability to take notes via computer keyboard during telephone conversations.
  • Skill in managing email correspondence and personal documentation of research.

Education:

  • High school diploma or equivalent required.


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