Customer Service Representative
4 weeks ago
Job Title: Benefits Investigation Specialist
Location: Remote
Duration: Contract position with potential for extension and conversion to full-time employment
Shift Hours: Flexible
Duties:
- Establish and maintain effective relationships with Medical Insurance Payers and Pharmacy Benefit Managers to identify and document available coverage options for retail and specialty medications.
- Ensure high-quality customer service standards are met in compliance with federal and state regulations and guidelines.
Requirements:
- Minimum of 2 years experience in customer service, insurance, benefits, marketing, sales, or related area.
- Ability to write routine reports and correspondence using computer applications.
- Excellent verbal skills and knowledge of medical terms.
- Ability to work efficiently in Microsoft Office, including the creation of spreadsheets in Excel and the ability to take notes via computer keyboard during telephone conversations.
- Skill in managing email correspondence and personal documentation of research.
Education:
- High school diploma or equivalent required.
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