Part-Time Commercial Insurance Customer Service Specialist

4 weeks ago


Oklahoma City, United States Cobble Insurance Full time
Job Description

Cobble Insurance, a leader in commercial insurance, is seeking a proactive Part-Time Commercial Insurance Customer Service Representative to join our team. With a reputation for nurturing long-lasting client relationships, we offer an inviting work environment that fosters growth and camaraderie.


Key Responsibilities

Respond promptly and professionally to commercial clients' inquiries and concerns, ensuring a positive customer experience.

Assist with the renewal process and handle routine policy service tasks efficiently.

Accurately document all client interactions and service requests in the system.

Identify and address any issues or discrepancies in policies and facilitate resolutions.

Provide clients with information regarding policy coverage, premiums, and any modifications.

Gather and relay client feedback to improve service delivery and client satisfaction.


Requirements

High school diploma or equivalent; further education in business or insurance is a plus.

Previous commercial lines CSR experience with an independent agency required.

Active Property & Casualty License in Oklahoma required.

Excellent verbal and written communication skills to interact effectively with clients and team members.

Strong focus on delivering exceptional customer service and ensuring customer satisfaction.

Ability to think critically and resolve customer issues efficiently.

Strong attention to detail and ability to organize tasks effectively.

Ability to work well with diverse groups of people and maintain positive relationships.

Must be able to work part-time hours as determined by the business needs.



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