Case Management Coordinator

23 hours ago


Atlanta, Georgia, United States Ace Care Management Full time
Job Overview

Ace Care Management is seeking a dedicated Case Management Coordinator to join our team and contribute to the seamless delivery of quality care. As a Case Management Coordinator, you will be essential in ensuring efficient, high-quality care for our members.

This role involves a combination of direct and indirect care activities, from monitoring communications and records to collaborating with various departments and stakeholders. If you excel in organization, communication, and problem-solving, we'd love to hear from you.

What We Offer:

  • Competitive Salary: An attractive compensation package based on experience and qualifications.
  • Benefits: Comprehensive benefits, including health insurance, paid time off, and retirement plans.
  • Professional Growth: Opportunities for career development and advancement.
  • Supportive Environment: A collaborative and inclusive workplace where your contributions are valued.

Primary Duties and Responsibilities:

  • Assist in resolving member and provider issues, ensuring effective communication and satisfactory resolutions.
  • Oversee phone calls and faxes to the Case Management (CM) department, ensuring timely and accurate responses.
  • Facilitate communication between the CM department, Compliance, and other departments regarding updates in member information, status, and services.
  • Support daily operations of the Case Management Department, manage caseloads, and assist with member management.
  • Undertake and manage department projects to ensure compliance and operational efficiency.
  • Provide professional back-end support and customer service to members, providers, and stakeholders in line with performance standards.
  • Assist with SFC Validations for members in the Structure Family Care program.

Requirements

  • Bachelor's degree preferred
  • Proven experience in administrative roles, demonstrating strong organizational skills and attention to detail.
  • Solid background in customer service, with the ability to handle inquiries and resolve issues effectively.
  • Experience with Excel required
  • Experience with Adobe and SharePoint preferred.
  • Bilingual or multilingual abilities are a plus
  • Strong ability to collaborate effectively within a team.
  • Excellent technical skills with attention to detail and accuracy.
  • Highly organized with strong time management skills.
  • Flexible and adaptable to changing priorities.
  • Reliable and trustworthy with a strong work ethic.
  • Effective problem-solving abilities with a proactive approach.


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