Service Excellence Representative

4 days ago


Sioux Falls, South Dakota, United States The Goal Family of Companies Full time

Job Overview

The Goal Family of Companies is seeking a highly motivated Loan Servicing Specialist to join our team. In this role, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and performing administrative tasks.

About the Position

This is an exciting opportunity to work in a rapidly growing company that values innovation and customer satisfaction. You will be working closely with other teams to deliver high-quality service to our clients and drive business growth.

Key Responsibilities

  • Handle inbound calls and respond to client inquiries in a professional and courteous manner
  • Perform administrative tasks, such as data entry and document management
  • Work collaboratively with other teams to achieve business objectives
  • Identify and escalate potential issues to ensure timely resolution

Requirements

  • 2+ years of call center or retail customer service experience
  • Proficiency in Microsoft Office and CRM software
  • Excellent communication and problem-solving skills
  • Able to work in a fast-paced environment and prioritize tasks effectively

What We Offer

  • Competitive salary range: $15-$20 per hour (based on location and experience)
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • Benefits package, including medical, dental, and vision coverage


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